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SfC Effective Communication
Who needs this qualification?
A crucial task for a care worker is to communicate effectively with their service users – and with each other. This half day course will focus on verbal, non-verbal and behavioural communication. It will look at how we communicate; what tools and resources we have within ourselves and equipment that can aid communication.
Topics covered:
Duration : Half day
Assessment: Short Question Paper
QCA Accreditation No.: N/A Prerequisite: None
Certificating Body: Lifecare Institute
Ø Reasons for difficulties
Ø Verbal communication
Ø Positioning yourself
Ø Listening skills
Ø Encouraging someone to speak
Ø Non-verbal communication: body language
Ø Responding skills
Ø Use of touch
Ø Communicating with visually impaired patients
Ø Communicating across cultural differences
Ø Communication aids
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